FAQ - Frequently Asked Questions

Shipping

How do you ship products?

• We use USPS Priority Mail or Ground Advantage, depending on the total weight of your order.
• Most orders ship within 1-2 business days and may take up to an additional 3-5 business days to arrive. See the next section for further details on shipping times.
• Most packages shipping to addresses within the greater NYC area only take 1 business day to arrive once shipped.

Do you ship internationally?

• We do not ship internationally at the moment.

I live in or near New York City. Do I need to pay shipping?

• No, you can pick up your order at our storfront, The Honey House at Astor Apiaries. Please choose "Pickup" as your shipping method when ordering. All orders made by 6pm will be available for pickup, usually within 1 hour, during business hours. More details can be found here. The Honey House is located at 33-22 23rd Ave, Astoria, NY 11105.

 

Honey

My honey has gotten hard and chunky, has it gone bad?

• No way! Your honey has just crystalized, which is a characteristic of raw honey. Check out this blog post on 6 Ways to Liquefy Crystallized Raw Honey.

Do you add anything to your honey?

• All of our NYC Raw Honey and Honey Varietals are 100% pure honey. The way it was in the comb is the same way it is in the jar.
• Our Honey Infusions do have other ingredients, but we clearly list them on the label.

 

Events

How many can come to an event?

• Refer to the specific event for this information. We can accommodate anywhere from 10-24 people depending on the event. 

What's the cancellation policy?

• We reserve the right to cancel any events with 5 or less tickets sold up to 24 hours before the event. If cancelled, attendees will be notified asap. Attendees will have the option for the tickets to be transferred to the next available event of the same kind or similar value, or a store credit will be issued. There are no refunds.

I no longer want to attend an event, do you offer refunds?

• For most events the answer is no. Due to the limited capacity and the unique events we hold, all sales are final unless noted on the specific event. We will honor transfers in some cases, so reach out and ask. If we can accommodate your request, we will, but there are no guarantees.

What types of events do you host at Astor Apiaries?

• We host a variety of events focused on honey, beekeeping, and related subjects. This includes workshops and classes including honey tastings, food pairings, beekeeping, candle-making, gardening, composting, cooking, art, and much more. Most events are held at our shop, The Honey House at Astor Apiaries, while a few others are held off-site.

Where are events hosted?

• Most events are held at our shop, The Honey House at Astor Apiaries, while a few others are held off-site. We have partnered with Green-Wood Cemetery in Brooklyn and the Compost Collective in Queens to offer Hive Tours from May-September. Check out our Events Page to find available dates.

Do you offer beekeeping classes?

• Yes, we actually offer both one-off classes as well as courses. It's best to check our Events Page for the most up-to-date information. If you do not see current events scheduled, check back soon as we continually update our calendar throughout the year.

Do you offer any workshops?

• Yes, we do offer some workshops ranging from beekeeping to candle making to honey-based workshops. We also invite other instructors and experts to hold different workshops in our space.

Do you put on bee-related events for other organizations?

• Yes, we'd love to put on a bee event for your company or organization. Send us a message through our Contact Page and let us know a little about your organization and the kind of event you'd like to put on. Dates, attendance and topic(bees, honey, etc) are all great bits of information to help tailor an event to your organization.

 

The Bees

I have a questions about bees, how can I ask?

• There are so many super interesting facts about bees that there is not way we could include a significant fraction of them on this FAQ. Your best bet is to send your questions via the Contact Page or through one of our social media channels. We LOVE talking about bees and would love to chat with you!

 

 

Didn't find a good answer to your question?

Head over to the Contact Page and we'll get back to you promptly.